Patient Transport Service
Our fleet of ambulances helps people across Wales get to and from hospital and healthcare appointments safely, comfortably, and on time.
For those who can’t easily use public or private transport, we provide a reliable service with trained staff who are there to support every step of the journey.
This service eases the pressure on families and carers, giving peace of mind that their loved ones will be looked after on the journey. It also supports the wider healthcare system by helping patients attend vital appointments reliably.
What we do
We provide non-emergency transport for patients who need extra help getting to hospital or clinic appointments. Our teams are trained to:
- Assist patients with mobility difficulties
- Provide support for those with medical conditions
- Offer care and reassurance during the journey
- Use specially equipped vehicles to ensure safe, comfortable travel
Why choose St John Ambulance Cymru?
- Compassionate care — every patient is treated with dignity and respect
- Trained staff — all journeys are supported by skilled personnel who can provide assistance and first aid if required
- Safe vehicles — our fleet is equipped for wheelchair access and patient comfort
- Trusted service — we work in partnership with the NHS and health boards across Wales
Who it’s for
Our Patient Transport Service supports people who:
- Have difficulty using public or private transport
- Require specialist assistance to travel safely
- Need reassurance and support while getting to healthcare appointments
Frequently Asked Questions
Whether you are going home after an operation, travelling to a hospital some distance away, have a special journey request or require transport from an airport after a holiday repatriation our team of professionals will get you there. We can even handle the collection and delivery of medical equipment and notes.
With a fleet of vehicles operating seven days a week, 365 days a year we can support our customers whenever they need us.
We provide a fleet of ambulances. Our vehicles are routinely inspected every day, fitted with emergency medical equipment, and meet the latest UK and Quality Standards including ISO9001 Quality Management System, ISO14001 Environmental Management & ISO45001 Health & Safety Management System.
Our professional crews are trained in ambulance aid and are taught how to lift and handle patients safely. Staff are DBS checked, carry an ID card, and are dressed in St John Ambulance Cymru uniform.
It will depend on several factors please contact us and we can provide further guidance
All our crew members are trained to deliver high quality patient care and to always maintain patient dignity and respect. We work hard to try and provide a service that best suits the needs of all our patients.
A request for a gender specific crew may be possible in some cases. However, advance planning will be required, therefore booking must be made further in advance.
All our crew members are trained to deliver high quality patient care and to always maintain patient dignity and respect. We work hard to try and provide a service that best suits the needs of all our patients.
A request for a gender specific crew may be possible in some cases. However, advance planning will be required, therefore booking must be made further in advance.
Get in contact
For more information, please call us on 0300 201 1999 or click the button below to make an enquiry.
